We understand the possibility of defective merchandise and incorrect orders. Our Customer Service department is available to assist you with your return. Once you have read and fully understand our return policies you may submit the Return Merchandise Authorization (RMA) online form and a customer service representative will contact you shortly. It is important to read and understand our return policy before you submit your RMA Request.

Return and Exchange Requirements

1. The customer must inform ChristXChange of any damages or order discrepancies within 10 days of the shipment date. Unreported damages to any product will void the product's warranty and the RMA Policy.
2. You must request a return for refund or exchange within 30 days after the shipment date. No refunds or exchanges after 30 days.
3. Before attempting to return any merchandise, you must obtain an RMA number by filling out the Return Merchandise Authorization request form. After submitting the online form, you must wait for an RMA number to be assigned to you via e-mail.
4. Not all items are returnable. See "Non-returnable Items" below.
5. All returns must have the complete Return Merchandise Authorization Number (RMA#) prominently displayed on the shipping label. If the RMA# is not visible, your shipment may be refused.
   
   The shipping label should be formatted as:

   
   TO:
   
   Curiositi Design Solutions
   
   Attn: Return RMA #__________
   
   400 Capital Circle SE Suite 18204
   
   Tallahassee, FL 32311
   
   

6. RMA numbers are vaild for 30 days. Your return shipment must be received within 30 days of the date the RMA number was issued.
7. ChristXChange reserves the right to require the purchaser to return the defective goods directly to the manufacturer for repair or exchange.
8. Customers are solely responsible for shipping any returned products.
• Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment.
• All returns must be re-boxed in appropriate shipping cartons.
• When returning product, we strongly recommend the use of a carrier that can track packages.
9. All returned items must meet the "Returnable / Non-returnable" criteria (see below), must be complete,
   and must be in 100% re-salable condition. Additional charges may be impose against the customer for replacement of missing component(s).
10. Any product that is returned without a promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount.
11. Refunds will be issued at the original purchase price and in the same form as the original purchase.
12. Except for defective items, all returns and exchanges are subject to restocking fees.

Non-returnable Items
Opened CD and DVD media can be exchanged for the identical item but cannot be returned for a refund. The returned product will be tested and confirmed to be defective before an exchange is performed.

• If the returned product is confirmed defective, the shipping/handling fee from the original sales order will be refunded and a replacement copy will be shipped at no cost to the customer.
• If the returned product is not defective (tested and working correctly) the customer must pay either:
  • the shipping/handling fee to have their product returned to them, or
  • the restocking and shipping/handling fees to have a replacement copy sent to them.